Frequently Asked Questions

 

What are Managed Services?

Managed services let you offload your daily IT operations and/or infrastructure to a third party provider, known as a Managed Services Provider (MSP). You can choose to let a MSP handle certain parts of your IT day to day operations, allowing your in house IT department to focus on bigger projects and tasks. If you are a small business or don't have an IT department, you can offload load your entire IT infrastructure and operations to the MSP, essentially hiring the MSP to act as your IT department. (Also known as infrastructure as a service, or IaaS)

Why should you care? What are the benefits?

Just like big corporations, small and medium sized businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources to support an increasingly complex IT environment may not. In many cases, IT resources are scarce for small businesses, and the day the day responsibilies of keeping the IT infrastructure that the business depends on up and running can be overwhelming.

If you fall behind in keeping up with things such as backups, updates, and security, the odds are that you'll face an IT outage or some other problem down the road that will negatively impact your business. For instance, if your email server, financial application, or network goes down unexpectedly, you face substantial productivity and revenue losses as a result. Outsourcing your IT operations allows you to focus on what matters most to you: your business, not your technology.

Using a managed services provider also allows you to save money and be able to budget your IT expenditures, so you know exactly what you will be spending to maintain your IT infrastructure.

Why choose BSI?

We are more than just a managed services provider. We offer a full suite of technology related services to make sure that your IT needs are met, maintained, and most important of all: stable. Our approach is different than our competitiors. We provide a proactive management solution by monitoring and maintaining your systems and network 24 hours a day. This is a much more proactive approach rather than your typical break/fix environment that will dramatically reduce downtime should an outtage occur.

The personable service doesn't stop after the initial phone call and consultation. With a fixed cost network support agreement, you will have access to our helpdesk 24 hours a day to solve any issues that you and your employees may encounter. On top of that you will receive regular on-site visits to make sure your network and systems are running at peak performance. We have over 15 years of experience supporting Microsoft based networks and provide our clients with unparalleled customer support. Give us a call today at 972-591-1915 to find out what we can do for your business.